Shopping by conversation. Literally.
Voice-enabled variant of ShopScout. Customers interact with the AI shopping guide through natural speech — describing needs and receiving spoken product guidance. Voice is the most natural interface for consultation: “I need something for my husband's birthday, he likes hiking, budget around 200” is a conversation, not a search query.
Real-time speech-to-text + AI consultation + natural text-to-speech synthesis.
The Untapped Shopping Channel
You're Missing
Customers Want to Shop by Voice
Voice assistants have become part of everyday life. Customers already ask their devices to set reminders, check recipes, play music — and increasingly, to buy things. But they can't voice-shop from YOUR store.
- •Voice shopping adoption is growing rapidly
- •Voice commerce is becoming a mainstream channel
Phone Orders Are Still Significant
Many customers — especially those 50+, busy parents, and those less comfortable with apps — still prefer calling to order. But you can't staff phone lines 24/7.
- •Phone orders represent a meaningful purchase channel
- •After-hours calls go unanswered
Multitasking Shoppers
Customers cooking, driving, or exercising want to shop but their hands are busy. Voice is the natural interface for these moments.
- •Many shoppers browse while multitasking
- •Mobile checkout is frustrating hands-free
Accessibility Barriers
Visually impaired customers, elderly shoppers, and people with motor disabilities often struggle with traditional web interfaces. Voice is the most accessible shopping method.
- •A significant portion of the population has disabilities affecting web use
- •Voice is the most inclusive shopping interface
ShopScout Voice: Your AI Shopping Assistant
Give customers a dedicated phone number. They call, describe what they need, and ShopScout Voice guides them to purchase. Same AI brain as your ShopScout agents, new voice interface.
Get Your Number
ShopScout Voice gives you a dedicated phone number for voice shopping. Display it on your site, marketing, packaging.
- 1-800 vanity numbers available
- Local or international numbers
- Add to existing business line
Customer Calls
Customer calls and speaks naturally. ShopScout Voice understands intent, asks discovery questions, guides to products.
- Natural language understanding
- Asks clarifying questions
- Handles interruptions gracefully
AI Recommendation
ShopScout Voice searches your catalog and recommends products that match — with voice-optimized descriptions.
- Key features spoken clearly
- Can compare products verbally
- Draws from your real catalog
Complete Purchase
Customer can complete purchase by voice OR get SMS link to finish online. Their choice.
- Voice checkout available
- SMS checkout (popular)
- Pre-filled cart with products
Sample Voice Shopping Conversations
Illustrative examples of how ShopScout Voice guides customers through their shopping journey
Laptop Shopping Assistant
Example scenario
Fashion Style Advisor
Example scenario
Electronics Expert
Example scenario
Click a scenario to see the conversation
Voice Shopping in Action
Illustrative examples of how customers use ShopScout Voice
Quick Reorder
Returning customer, hands busy
Gift Shopping
Shopper unsure what to buy
Accessibility-First Shopping
Customer who prefers phone over web
Hands-Free While On The Go
Customer multitasking
Voice Commerce, Perfected
Powered by your existing ShopScout agents
Natural Language Understanding
Understands intent, not just keywords. "Something for my mom" = asks about her interests.
ShopScout Pipeline
Uses your existing ShopScout agent's discovery flow - same questions, same personality, voice-enabled.
Voice-Optimized Descriptions
Reads product info clearly and naturally — key specs, availability, and differentiators spoken in a way that makes sense over the phone.
Multi-Product Comparison
"Option 1 is lighter but Option 2 has better battery. Which matters more to you?"
Real-Time Inventory Check
"This is in stock and ships tomorrow" vs "This one takes 5-7 days" - helps customer decide.
Smart Upsells & Bundles
Suggests accessories naturally: "Most customers also get a case - want to add one for $29?"
Flexible Checkout
Complete by voice OR get SMS link. Customer chooses. SMS option is super popular.
Reorder Memory
Remembers past orders: "Reordering the same diapers you got last month?" One-word answer: "Yes."
Transfer to Human
If customer wants human or AI can't handle: seamless transfer with full conversation context.
Multi-Language
Supports multiple languages. Customer calls in Spanish? ShopScout Voice responds in Spanish — with the same quality of discovery and guidance.
Voice Assistant Integration
Works with popular voice assistants. Customers can call from any phone or smart speaker.
Dedicated Voice Analytics
Separate dashboard: call volume, duration, voice conversion rate, cost tracking, peak hours.
Why Voice Shopping Works
How ShopScout Voice creates better commerce experiences
Customers who engage by voice are actively shopping, not passively browsing. Voice creates a direct, consultative buying experience.
Voice conversations are personal and consultative — like speaking with a knowledgeable store associate. Customers feel confident purchasing higher-ticket items.
ShopScout Voice operates around the clock, capturing customer conversations that would otherwise go unanswered outside business hours.
Voice shopping opens your store to elderly, visually impaired, and motor-disability customers who struggle with traditional web interfaces.
Voice is the most natural interface for consultation. Describing needs verbally is faster and more intuitive than typing queries or navigating filters.
Voice orders are quick — especially reorders. Returning customers can complete purchases in seconds without navigating your entire site.
ShopScout Voice for Every Business
Voice shopping works across product categories and customer types
Consumer Packaged Goods
Supplements, baby products, pet food
Customers want quick reorders. Voice is the fastest reorder experience available.
High-Ticket Items
Electronics, appliances, furniture
Big purchases need guidance. Voice provides personal consultation at scale.
Gift Shopping
Gift shops, specialty stores
Gift buyers are often uncertain. Voice guides them through discovery with personalized questions.
Elderly & Accessibility
Pharmacies, medical supplies
Elderly customers and those with disabilities find voice more natural and accessible than web interfaces.
Busy Professionals
Meal kits, office supplies
Time-poor customers multitask. Voice fits naturally into their lifestyle without requiring attention.
Multi-Language Markets
Global brands, multi-region
Language barriers disappear. ShopScout Voice supports multiple languages naturally.
Enterprise Voice Technology
Built on ShopScout + OpenAI
Voice Recognition
- •OpenAI Whisper (state-of-the-art accuracy)
- •Understands accents and dialects
- •Background noise filtering
- •Natural conversation flow
AI Engine
- •Powered by ShopScout agent
- •Same catalog, same personality
- •Same knowledge base
- •Consistent experience
Phone System
- •Dedicated phone numbers (1-800, local, international)
- •Vanity numbers available
- •Handles concurrent calls
- •Voicemail backup
Integration
- •Uses DataFlow catalog
- •Real-time inventory check
- •CRM integration
- •Order management system
Languages
- •Multiple languages supported
- •Auto-detects language from speech
- •English, Spanish, French, German and more
- •Contact us for full language list
Security
- •Encrypted calls
- •Secure data handling
- •GDPR-aligned data practices
- •Contact us for enterprise security details
Estimate Your Voice Commerce Opportunity
Adjust the inputs to model your potential revenue with voice shopping. Assumptions are yours to set.
Current Monthly Revenue:
$106K
Estimated Voice Orders:
188/month
Projected Monthly Revenue:
$112K
+$5K/month
Pricing:
Contact us for a quote
* This calculator uses your own assumptions. Projections are illustrative only. Actual results depend on your implementation, product category, customer base, and market.
Flexible Voice Pricing
Contact us for custom pricing tailored to your call volume and needs
Requires ShopScout — ShopScout Voice uses your existing ShopScout agents as the AI brain. Learn about ShopScout →
Starter
Smaller stores exploring voice shopping
- Dedicated phone number
- Unlimited call duration
- Voice shopping & reorders
- Basic analytics
- Multi-language support
Growth
Growing businesses with steady call volume
- Phone number + vanity option
- Higher call volume capacity
- Advanced analytics
- Priority support
- CRM integration
- Custom voice personality
Enterprise
High-volume retailers & brands
- Multiple phone numbers
- Unlimited call capacity
- Dedicated account manager
- Custom AI training
- White-label option
- SLA available
Frequently Asked Questions
Make Your Store Voice-Shoppable
Give customers the convenience of shopping by voice — anytime, hands-free, effortlessly. Same ShopScout intelligence, natural speech interface.
Already using ShopScout? Add voice to your existing agents →