SmartLine
Customer support that drives revenue, not just resolves tickets.
AI-powered customer support handling inbound and outbound communication intelligently. Voice AI for phone support, chat for messaging, with sentiment analysis, smart escalation to human agents, and proactive outreach. Transforms support from cost center to loyalty engine.
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The problem it solves
Traditional customer support is reactive, expensive, and disconnected from the commercial journey. Phone queues lose sales. Slow response times erode trust. Human agents answering the same questions at scale is unsustainable. SmartLine turns support into a revenue driver — the same AI that helped acquire and convert the customer now retains them with intelligent, 24/7 support.
Planned capabilities
Natural-sounding voice AI handles inbound calls — answering questions, checking orders, and escalating intelligently.
Unified AI across chat, messaging, and email with consistent brand voice and conversation context.
Detects frustration, urgency, and intent in real-time — escalating to human agents at the right moment.
Intelligent handoff to human agents with full conversation context, so customers never have to repeat themselves.
Identifies at-risk customers and triggers proactive retention conversations before churn happens.
Purpose-built agents for different tasks — order management, product questions, returns — coordinated seamlessly.
All modules run on DataFlow's enriched product data foundation.
Part of the GrowGPT 2×2 framework
Direction 2: Your Website